Frequently Asked Questions (FAQs)
How long does shipping take?
Orders are processed within 1-2 business days. Most orders arrive within 2-5 business days after shipping. Some products may take longer; the estimated delivery time is shown on each product page before purchase.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders.
Do you ship internationally?
At this time, we ship within the United States only.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at info@gonomadist.com. Once an order has shipped, we’re unable to modify or cancel it.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, email info@gonomadist.com with your order number. Return shipping is the customer’s responsibility unless the item is defective or incorrect. Refunds are issued to the original payment method within 5-10 business days after we receive the return.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the product and packaging. We’ll review the case and provide a replacement or another appropriate solution.
Do your products come with a warranty?
Yes. All our products include a 1-year limited warranty against manufacturing defects from the date of delivery. The warranty doesn’t cover damage from misuse, accidents, or normal wear and tear. To make a claim, email info@gonomadist.com with your order number and photos or a short video of the issue.
Can I bring your power banks on a plane?
Yes. Our power banks are 74Wh, under the 100Wh FAA carry-on limit. Pack them in your carry-on bag, not in checked luggage. Some airlines restrict in-flight use, so check with your airline before flying.
How can I contact support?
Email us at info@gonomadist.com. We typically respond within one business day.